At Klayly, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Downloadable or digital products
- Items marked as non-returnable on the product page
How to Start a Return
To initiate a return, please contact us with your order number and reason for return. Our team will provide you with return instructions within 1-2 business days.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Late or Missing Refunds
If you haven't received your refund after 10 business days, please check with your bank or credit card provider first, as processing times may vary. If you still have not received it, contact us and we'll look into it.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Original shipping charges are non-refundable.
Questions?
If you have any questions about our return policy, please visit our Contact Us page.